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ChenMed Notice of Privacy Practices

Your Information. Your Rights. Our Responsibilities.

This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully. 

Your Rights

You have the right to: 

  • Get a copy of your paper or electronic medical record
  • Correct your paper or electronic medical record
  • Request confidential communication
  • Ask us to limit the information we share
  • Get a list of those with whom we’ve shared your information
  • Get a copy of this privacy notice
  • Choose someone to act for you
  • File a complaint if you believe your privacy rights have been violated

Your Choices

You have some choices in the way that we use and share information as we: 

  • Tell family and friends about your condition
  • Provide disaster relief
  • Include you in a hospital directory
  • Provide mental health care
  • Market our services and sell your information
  • Raise funds

Our Uses and Disclosures

We may use and share your information as we: 

  • Treat you
  • Run our organization
  • Bill for your services
  • Help with public health and safety issues
  • Do research
  • Comply with the law
  • Respond to organ and tissue donation requests
  • Work with a medical examiner or funeral director
  • Address workers' compensation, law enforcement, and other government requests
  • Respond to lawsuits and legal actions

Your Rights

When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.


Get an electronic or paper copy of your medical record 

  • You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. Ask us how to do this.
  • We will provide a copy or a summary of your health information, usually within 30 days of your request. We may charge a reasonable, cost-based fee. 

Ask us to correct your medical record 

  • You can ask us to correct health information about you that you think is incorrect or incomplete. Ask us how to do this. 
  • We may say “no” to your request, but we’ll tell you why in writing within 60 days.

Request confidential communications 

  • You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address. 
  • We will say “yes” to all reasonable requests. 

Ask us to limit what we use or share 

  • You can ask us not to use or share certain health information for treatment, payment, or our operations. We are not required to agree to your request, and we may say “no” if it would affect your care. 
  • If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. We will say “yes” unless a law requires us to share that information. 

Get a list of those with whom we’ve shared information 

  • You can ask for a list (accounting) of the times we’ve shared your health information for six years prior to the date you ask, who we shared it with, and why. 
  • We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). We’ll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months. 

Get a copy of this privacy notice 

You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically. We will provide you with a paper copy promptly. 

Choose someone to act for you 

  • If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information. 
  • We will make sure the person has this authority and can act for you before we take any action. 

File a complaint if you feel your rights are violated 

  • You can complain if you feel we have violated your rights by contacting us using the information on page 1. 
  • You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting www.hhs.gov/ocr/privacy/hipaa/complaints/. 
  • We will not retaliate against you for filing a complaint. 

Your Choices

For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described below, talk to us. Tell us what you want us to do, and we will follow your instructions. 

In these cases, you have both the right and choice to tell us to: 

  • Share information with your family, close friends, or others involved in your care 
  • Share information in a disaster relief situation 
  • Include your information in a hospital directory

If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety.

In these cases we never share your information unless you give us written permission: 

  • Marketing purposes 
  • Sale of your information 
  • Most sharing of psychotherapy notes 

In the case of fundraising: 

  • We may contact you for fundraising efforts, but you can tell us not to contact you again. 

Our Uses and Disclosures

How do we typically use or share your health information? 

We typically use or share your health information in the following ways. 

  • Treat you

    • We can use your health information and share it with other professionals who are treating you. We may also share your health information with other third parties, such as hospitals, pharmacies and other health care facilities and agencies to provide health care services, medications, equipment and supplies you may need. 
      • Example: A doctor treating you for an injury asks another doctor about your overall health condition. 
  • Run our organization 
    • We can use and share your health information to run our practice, improve your care, and contact you when necessary. We may also use summary or de-identified data to learn how we may improve our services or create additional service offerings. 
      • Example: We use health information about you to manage your treatment and services. 
  • Bill for your services
    • We can use and share your health information to bill and get payment from health plans or other entities.
      • Example: We give information about you to your health insurance plan so it will pay for your services. 

How else can we use or share your health information? 

We are allowed or required to share your information in other ways – usually in ways that contribute to the public good, such as public health and research. We have to meet many conditions in the law before we can share your information for these purposes. For more information see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html. 

Help with public health and safety issues 

We can share health information about you for certain situations such as: 

  • Preventing disease 
  • Helping with product recalls 
  • Reporting adverse reactions to medications 
  • Reporting suspected abuse, neglect, or domestic violence 
  • Preventing or reducing a serious threat to anyone’s health or safety 

Do research 

We can use or share your information for health research. 

Comply with the law 

We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we’re complying with federal privacy law. 

Respond to organ and tissue donation requests 

We can share health information about you with organ procurement organizations. 

Work with a medical examiner or funeral director 

We can share health information with a coroner, medical examiner, or funeral director when an individual dies. 

Address workers’ compensation, law enforcement, and other government requests 

We can use or share health information about you: 

  • For workers’ compensation claims 
  • For law enforcement purposes or with a law enforcement official
  • With health oversight agencies for activities authorized by law 
  • For special government functions such as military, national security, and presidential protective services

Respond to lawsuits and legal actions 

We can share health information about you in response to a court or administrative order, or in response to a subpoena.

ADDITIONAL USES OF INFORMATION 

Appointment reminders 

Your health information will be used by our staff to send you appointment reminders or to contact you via the telephone number you provided 

Information about treatment 

Your health information may be used to send you information on the treatment and management of your medical condition that you may find of interest. We may also send you information describing other health-related goods and services that we believe may interest you. 

Business Associates 

Some of the services we provide are delegated to contractors known as Business Associates. We will provide your health information to those of our contractors who require the information to perform certain services on our behalf. For example, we may provide your health information to a claims submission service that ensures that our claims are submitted in the appropriate form to the appropriate payors. To protect you, we require the Business Associate and their contractors to appropriately safeguard your health information.

Participation in Health Information Exchanges (HIE) 

We can share information about you with one or more HIEs we may participate in. HIEs are secure electronic systems that allow health care providers to exchange patient information in order to better coordinate your care and to help us make more informed decisions regarding the best way to treat you. For example, if you were to visit another provider or hospital that also participates in the same HIE, we would receive treatment information from that provider. If you do not wish to participate in the HIE, we will provide you a HIE Opt-Out Form to complete. You can receive services from us even if you decide to opt out of participation in the HIE.

For Kansas residents: To view your Rights Regarding Electronic Health Information Exchange, please visit: https://www.chenmed.com/privacy-notice-ks

For Kansas residents to opt-out: click the link http://www.kanhit.org/

Our Responsibilities 

  • We are required by law to maintain the privacy and security of your protected health information. 
  • We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information. 
  • We must follow the duties and privacy practices described in this notice and give you a copy of it. 
  • We will not use or share your information other than as described here unless you tell us we can in writing. If you tell us we can, you may change your mind at any time. Let us know in writing if you change your mind. 
  • For more information see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html. 

Changes to the Terms of this Notice 

We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request, in our office, and on our web site. 

This Notice of Privacy Practices applies to the following organizations 

ChenMed Family of Companies includes ChenMed, LLC (including InTuneHealth and TeamCare by ChenMed), Chen Tech, LLC (Curity), Chen Senior Medical Centers (including Chen Neighborhood Medical Centers of South Florida, LLC), JenCare Senior Medical Centers (including Jencare Senior Medical Center Metairie 2 Pharmacy, Jencare Senior Medical Center Norfolk Pharmacy, JenCare Senior Shively Pharmacy, and PMR US Holdings, LLC and each of its subsidiaries), Dedicated Senior Medical Centers (including Dedicated Senior South Union Pharmacy, Dedicated US Holdings, LLC, and each of its subsidiaries), Dedicated Physicians Group of Pennsylvania, PLLC, Dedicated Physicians Group of Tennessee, PLLC, Dedicated Physicians Group of Texas, PLLC, Dedicated Physicians Group of Michigan, PLLC , Dedicated Physicians Group of Arizona, PLLC, Dedicated Physicians Group of Kansas, LLC, Dedicated Physicians Group of Nevada, PLLC, Dedicated Physicians Group of North Carolina, PLLC, and each entity’s parent entity, subsidiary, successor, affiliates and assigns.

Contact Person

The name/address of the person you can contact for further information concerning our privacy practices is:

Sarah Peix
Compliance Officer & Privacy Officer
ChenMed Family of Companies
1505 NW 167th Street
Miami, FL 33169
Tel/Fax: (305) 842-2828

Secondary Contact:

HIPAA Privacy Officer
ChenMed Family of Companies
1395 NW 167th Street
Miami, FL 33169
Tel: (305) 628-6117

Effective Date

06/19/2023