Privacy Policy

Most Recent Update: November 7, 2024

This Privacy Policy explains how ChenMed, LLC and its subsidiaries and affiliates (“Company,” “we,” “us,” or “our”) collects, uses and discloses personal information of its customers, prospective customers, and visitors (“you” or “your”) to its Websites at www.chenmed.com, www.chenmedicalcenters.com, www.dedicated.care, www.jencaremed.com, and www.intunehealth.com.

This Privacy Policy does not address how we collect, use, and disclose medical information of our patients or how our patients can access such information. For further information on such practices, please see our Notice of Privacy Practices available at www.chenmed.com/chenmed-notice-privacy-practices.

COLLECTION OF PERSONAL INFORMATION

Information collected directly from you: We may collect personal information directly from you, for example when you visit our Websites and/or enter personal information on forms such as on our “Contact Us” page or when you apply for a job directly on our website. Personal information we collect directly from you may include first name, last name, email address, telephone number, city, state, reason for contacting us, and any information that you choose to disclose in our free-text message sections on our “Contact Us” form.

Information collected from your device: Our website may use tracking technologies such as cookies, web beacons, pixels, and other similar technologies to automatically collect certain information from your device, including for example your IP address, browser and operating system information, geographic location, referring website address, and other information about how you interact with the website. Our email campaigns may also use tracking technologies such as web beacons, pixels and other similar technologies to automatically collect certain information such as your browser type and version, and email engagement statistics.

Information collected from our advertising partners: We may collect personal information about you from our advertising partners. Personal information we collect from our advertising partners may include your demographic information, geographic location, information on date and time, website user actions, and button click data.

USE OF PERSONAL INFORMATION

We use information collected directly from you to provide you with information on our services, customer service and support, and other relevant information. We may also use this information to market our products and services to you, including by email, subject to your consent.

We use information collected automatically from your device to optimize our website, and to assist with our advertising and marketing efforts.

We use information collected from our advertising partners to market our services to you.

DISCLOSURE OF PERSONAL INFORMATION

We may use third-party service providers to assist us with providing and marketing our products and services to you and we may share your information with such third parties for these limited purposes.

We use Salesforce Marketing Cloud for our email marketing communications. For more information about how we may use your information with Salesforce Marketing Cloud and the information that may be collected through our email campaigns, see Salesforce’s privacy information, available at https://www.salesforce.com/company/legal/privacy/.
We also use Phenom to track applicants for jobs within our organization. For more information about how we may use your information with Phenom, see Phenom’s privacy statement, available at https://www.phenom.com/privacy-policy.
We use Google Analytics to help us understand how visitors interact with our website. Google Analytics uses and processes your information in accordance with its privacy policy available at https://policies.google.com/technologies/partner-sites.

We use Google Ads, Meta Ads, and LinkedIn Ads as our advertising partners. We may authorize our advertising partner to use cookies and similar technologies on our website to automatically collect certain information from your device and we may share information about you and your interactions with our website with our advertising partners, provided that no mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Your mobile or SMS consent is never shared with third parties. Such information can be used by us or our advertising partner. For more information about how to opt out of targeted advertising from our advertising partners, go to https://policies.google.com/technologies/ads, https://www.facebook.com/help/247395082112892, and https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out.

We may also share your personal information if necessary to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

EMAIL AND TEXT MESSAGE COMMUNICATIONS

If you wish to unsubscribe from our email campaigns, please click on the Unsubscribe link at the bottom of any marketing email sent from us.

If you wish to stop receiving text messages from us, reply STOP or UNSUBSCRIBE to any text message sent from us.

YOUR PRIVACY RIGHTS

You may have the right to request access to the personal information we hold about you, to port it to a new service, or to request that your personal information be corrected or deleted. To exercise any of these rights, please contact us as indicated below.

CHANGES TO THE THIS PRIVACY POLICY

We may update this Privacy Policy at any time. Please review it frequently.

CONTACT INFORMATION

If you have any questions about this policy or our privacy practices, please contact us at:

Sarah Peix
Compliance Officer & Privacy Officer
ChenMed Family of Companies
1395 NW 167th Street
Miami, FL 33169
Tel/Fax: (305) 842-2828

Alternate Tel: (305) 628-6117